Latch Instructions:

1. Press any button on the large Latch intercom.

2. Press the bottom button to scroll to swim school.

3. Press the right green button to call swim school.

4. Once swim school answers give swimmer's name and gate will be opened.

Instructions on how to get into the gate are also posted to the left of the gate intercom.

The pool entrance is located behind the Congregation, past the parking lot. You must check in with the pool attendant upon arrival for Swimming Lessons, Open Swim, and Camps.

The County Health Department requires all swimmers to shower before entering the pool during swim lessons, open swim, and camps.

Also in order for our pool to maintain crystal clear waters and not have to close due to cloudy water conditions, showers are imperative.

Yes. Only one changing room will be open. The changing room is Family/Co-ed and individual stalls are provided.

Restrooms are designated Boys or Girls. 

Yes, if your child is 3 years old or younger

We have found that most fecal incidents occur with children 5mo - 3 years old. These children may be potty trained or still working on using the toilet, however when in the warm pool and with the pressure of the water on their bellies they sometimes have a harder time distinguishing what their bodily needs are. They are also sometimes fearful of using an unfamiliar toilet and telling their instructor they need to use the toilet.

ALL CHILDREN 3 AND UNDER are required to wear the Happy Swim Diaper with a disposable swimmer diaper, OR the New Happy Nappy DUO.

The New Happy Nappy Duo is designed to capture and kill the cryptosporidium bacteria which other diapers do not.

Fecal accidents in the pool will cause unhealthy water and will cause the pool to close for several hours. County Health Requirement.

We sell the Splash About Happy Nappy Diapers on our website! Purchase online or at the pool for easy pick up and savings on shipping costs.

Amazon, Swim Outlet, and Splash About also carry them.

If you choose to use sunscreen it must be applied at least 20 minutes prior to entrance of the pool otherwise is simply washes off in the pool. If you are unable to put sunscreen on within the 20-minute set in period, then the swimmer will need to swim without sunscreen. UV Shirts are suggested.

You may return to the pool for swim lessons, open swim, or summer swim camp AFTER Day 5 of testing Positive IF:

You have no symptoms, or your symptoms are mild and getting better; AND

You have not had a fever for 24 hours without taking medicine that lowers fevers.

This policy is subject to change based on current CDC guidelines.

The pool will close for some of the following reasons: lightning/thunder, equipment failure, fecal matter, lack of attendance, poor air quality, or any reason mandated by County Health Officials.

Opt-in to email and text in your iClassPro account to be informed of such unexpected closures.

Your account will be credited for lessons, camps, or open swim appointments cancelled by Makai Swim School.

We will swim, rain or shine.

Your account will not be credited for expected scheduled closures.

Please refer to these 2024 Scheduled Closure dates:

Spring Session- May 27 (Memorial Day)

Summer Session- July 1-7 (Fourth of July Week)

Fall Session- September 9 (Labor Day), September 29-October 3 (Rosh Hashanah per our contract with Congregation Beth Shalom), October 11 & 12 (Yom Kippur per our contract with Congregation Beth Shalom), October 31 (Halloween).

Classes will be added based on instructor availability and need. We will reach out to the families on our waitlists initially and then to the public within 2 days.

Yes, however it is not highly recommended unless they are close to the same swim ability. Please email us at swim@makaiswimschool.comto discuss options.

You may always email us if you are unsure. If your card on file has been charged then you are enrolled and you will receive a receipt email as well that will highlight ACTIVE.

If an opening opens up in a class that has a waitlist we notify the first person on the waitlist and give them 24 hours to respond. If the class is not filled in the 24 hours we will move on to the next student on the list.

You will receive an email from our office offering you a spot in a class that you are waitlisted for as the class becomes available. You will then have 24 hours to accept the offering. Once you accept the offer to enroll we will then charge your card on file in your iClassPro account to complete the enrollment.

We do not offer refunds. However we will happily credit your account for future enrollments.

Credits may be used for Swim Lessons, Camps, Open Swim, Special Events, or Snack Shack punch cards.

Yes, please check in with our pool attendant or manager when you arrive to your child's swim lessons.

Students will receive a colored stamp on their hand and parents will receive a Water Watcher tag upon check in at the pool. Students must then wait with caregivers/parents until they are called to the pool.

Once students have been called to sit on their dots by the pool, parents must wait with their child until a member of the Makai Swim School team comes to collect your Water Watcher Tag and is ready to keep their eyes on your child.

Yes, however, please refrain from engaging with your child during their lesson. This confuses your swimmer on who is in charge and does not allow trust to build between instructor and student.

If you feel you need to intervene, please check with a member of the Makai Swim School Staff.

Only in the Parent Baby lessons do we require a parent or caregiver to be in the water with their student.

Don't worry! This is highly common for first time swimmers and children who may be shy.

We are experts at helping your child adjust to our swim program. We will work with you and your child to create the best swim experience for everyone. If your child is not able to adjust within 3 or 4 lessons we will then discuss alternate options and methods to allow them to adjust with confidence and success.

If your child is enrolled in the wrong class/level we will do our best to find a class that will best meet their needs.

If we are unable to move your child to a more appropriate class because all of our lessons are fully booked we may ask you to re enroll in another session or class in the future.

We sometimes see a small regression in our 2-5 year old students on lesson 3. Why?

Our first lesson is packed with fun and trust building exercises and plenty of evaluation of your child.

Lesson 2 we may encourage your student to try some skills that they may not have mastered yet, like getting their face wet. If this skill was difficult for them then they sometimes will show a bit of tension about attending their 3rd lesson.

Our instructors are well trained on the cues and body language your child exhibits to show their happiness, frustrations, or fears. Trust is our key element for success. Once your child understands we are listening and paying close attention to their needs and only gently pushing their boundaries then we have kiddos confident and happy!

We do our best to make it fun and to match each child’s needs as they arise.

If your child is not feeling well and you need to cancel on the same day, your lesson may not be made up. We utilize a Trade Book System where if you know 24 hours in advance you may then place your missed lesson on our Trade Book and then look for an alternate day and time on the Trade Book.

Please email us at swim@makaiswimschool.com for the link.

Yes! We swim rain or shine. If there happens to be thunder/lighting (which we monitor during storms) then the pool must close due to safety.

The pool is heated to a cozy 90 degrees so swimming in the rain is no problem for your swimmers and our instructors.

If your child is 6 months to 3 years old we suggest a Splash About Wetsuit and a swim cap for in the water. We also suggest not wearing a rash-guard type shirt, as this actually does not help keep your swimmer warmer.

When your child is finished with the lessons, wrap up them in a dry towel, bathrobe, or SplashAbout After Swim Onsie and a warm beanie type hat.

Yes, we occasionally offer in-home lessons. Please email us at swim@makaiswimschool.com for details.

ALL CHILDREN 3 AND UNDER are required to wear the Happy Swim Diaper with a disposable swimmer diaper, OR the New Happy Nappy DUO.

The New Happy Nappy Duo is designed to capture and kill the cryptosporidium bacteria which other diapers do not.

Fecal accidents in the pool will cause unhealthy water and will cause the pool to close for several hours. County Health Requirement.

We open registration for Open Swim two months in advance.

You must be a current Congregation Beth Shalom member in order to receive a CS Promo Code.

You must first Email us for your CBS discount / promo code then upon check out click on “Use Promo Code”, then in the space provided enter the code and press the blue arrow button and the charges will be removed.
You may then check out and complete the enrollment.

Each CBS family is allowed 3 complimentary guests per visit. Each guest MUST ENROLL in our iClassPro booking system and utilize the Promo Code.

We enroll children 4-11 years old.

Yes. If your child is a non swimmer they may still enroll in camp.

We swim test each child to determine their swim skills and where they may swim in the pool. We have a roped off shallow area for the non-swimmers. A lifeguard is on duty during Summer Camp swim hours as well

No, we do not offer formal swim instruction during our Camps.

If your child is in need of swim instruction consider signing them up for our Swim Lessons prior to signing them up for Summer Camp.