Makai Policies

We are all very excited to swim with your children this year.

Please go over the policy information as it provides important information to ensure a safe and productive experience for your swimmer.

2020 Phase One Policies

Tuition and Refunds
Payment is due before the first meeting of the session for participation in Lessons and/or Open Swim. All clients
must have an iclasspro account for registration purposes.  We accept credit/debit cards ONLY. Payments and
tuition are non-refundable. Unused funds will be credited to your account and may be used within the swim year. A
30 day written notice is required to drop a class.

Covid-19 related withdrawals will be refunded or credited to your account to be used any time in the future.

Registration/Anniversary Fee
All families will incur an annual registration/anniversary charge of $25 upon your first check out of the new year.

Address/Contact Us

Pool location: Behind Congregation Beth Shalom, 1455 Elm Street, Napa CA



Phone/Text: 707.251.9200

Gate Code
The week before Lessons begin and after registration is complete you will be emailed the gate code to enter the

Please opt in the email and text option in your iclasspro account and download our APP to receive important
communication about your lessons or pool closures.

All Makai clients must park on Elm Street, unless you are in need of ADA or special needs. The Congregation
parking lot is reserved for Congregation Members only.

Entrance to Pool
The pool entrance is located behind the Congregation, past the parking lot.  You must check in with the pool
attendant upon arrival for Swimming Lessons and Open Swim.


Adults entering the facility must wear a face mask.
Swimmers must arrive in their swimsuit no more than 5 minutes prior to their Lesson or Open Swim reservation and
will exit promptly after their designated swim time.
Upon entering the facility use the provided hand sanitizer and/or disinfection wipes where needed.
All guests will be assigned a seating/lounge area and will maintain the 6ft social distancing rules from Makai Staff
and other households.

Pool attendant will take the temperature of each guest with an infrared, no-touch thermometer and ask you the

  Have you or anyone in your household been ill with fever, chills, cough, or body aches in the past
14 days?
   Have you or anyone in your household traveled internationally in the last 14 days?
  Have you or anyone in your household traveled to a location in the United States where an
increased incidence of COVID-19 has been reported in the last 14 days?
  Have you been told by a healthcare provider that you should self-quarantine due to a potential
COVID-19 exposure or are you suspected of having COVID-19?
 If the answer to any of these questions is yes, the pool attendant will ask you to consider seeking
medical advice and self-quarantine as well as implementing the appropriate facility action plan and
you will not be allowed to enter the facility.

Swimming Lesson Check In
Students will receive a colored stamp and then wait with caregivers/parents until they are called to the pool.

Spectators and Parents
Please maintain the 6ft social distancing rule and remain in your designated seating area.
1 parent/caregiver per student may enter the facility for lessons.

If you choose to use sunscreen it must be applied at least 20 minutes prior to entrance of the pool.  If you
are unable to put sunscreen on within the 20 minute set in period, then the swimmer will need to swim
without sunscreen. The sunscreen simply washes off in the pool if it hasn’t had the 20 minutes to set in.
UV Shirts are suggested.

All swimmers must shower before entering the pool. Please maintain social distancing while waiting for

Changing Rooms/Restrooms
During Phase One the changing rooms will remain closed.
Only one family at a time is permitted in the restroom.

Swimmers with long hair must have their hair secured in a ponytail. Swim caps are recommended and may
be purchased at the pool or through our website under the FAQ tab.

All children in need of diapers must wear cloth/non-disposable diapers with elastic waist and leg bands with
a secure fit. Disposable swim diapers only are not allowed but may be worn UNDER elastic diaper!
You may purchase cloth swim diapers at the pool or through our website under the FAQ tab.

Make-up Lessons
No make-up classes are offered.  We provide a trade system for families to utilize if lessons are missed.
Check with the pool attendant for directions on how to use our online Trade/Reschedule system. Email us
for the link to the Trade/Reschedule Page.

Pool Closures
The pool will be closed for some of the following reasons: lightning/thunder, equipment failure, fecal matter,
lack of attendance, or any reason mandated by County Health Officials.
Download our APP and opt-in to email and text in your iclasspro account to be informed of such closures.
Your account will be credited for lessons missed for any closures.
We will swim in rain.

Photo and Video Release
Photos and/or videos taken by Makai Swim School may be used for advertising and social media purposes.
No personal information or names of clients will ever be released without expressed written notice.

Open Swim
Children 14 years of age and under must be accompanied by an adult.
Please note there is no lifeguard on duty.

Water Watcher Tags
Always stay within arms reach away from non-swimmers.
Actively watch your children when they are in or near any body of water.
In an emergency, remove all children from the water and call 911.
Keep your eyes on the water and your children.
Avoid distractions- NO CELL PHONES!
Give your Water Watcher Tag to another adult who agrees to actively watch your children if needed.

Extra Phase One Safety Rules
Arrive in swimwear and ready to swim no more than 5 minutes before your session is to begin.
You will be assigned a specific deck/lounge space.
Adults must wear a mask when less than 6 ft away from any person not in your household.
Masks are not advised in the pool.
Children under 2 are not advised to wear masks.
Use provided hand sanitizer and disinfecting supplies before entering, while at, and upon leaving the facility.
Dressing rooms will not be available in Phase One.
Only one guest/family may use restrooms or shower at a time.
Be considerate of the personal space of other guests and use the pool space considering the 6ft social
distancing rule.
Pool toys may be brought from home but not shared with other guests or households.
Food consumption must be at your designated deck/lounging space and all garbage must be properly
discarded in receptacles provided or taken home.
Snack Shack will be closed during Phase One.

If you have any questions or concerns we can be reached by;
Call or Text:  251.9200 – pool hours only 
The Best way to reach us – email:

“We love that after just a few lessons the kids are off and swimming for summer pool season!”

Swim Grandma

“We are honored to have Makai Swim School of Napa Valley join the ranks of the great schools that make up the membership of US Swim School Association,” said Sue Mackie, Executive Director of USSSA. “Our goal is to continue to provide our members with benefits that support them in their quest to deliver the best swimming and water safety instruction possible for their students. The more children we are able to reach and provide proper swim lessons for through our members, the more lives we will be able to save from drowning.”