POLICIES

We are excited to welcome you to swim with us!

Please go over the policy information as it provides important information to ensure a safe and productive experience for you and your family.

2021 Policies

Tuition and Refunds


Payment is due before the first meeting of the session for participation in Lessons and/or Open Swim. All clients

must have an iclasspro account for registration purposes. We accept credit/debit cards ONLY. Payments and

tuition are non-refundable. Unused funds will be credited to your iclasspro account and may be used at a later date. 

30 day written notice is required to drop a class.


COVID-19 related withdrawals will be refunded or credited to your iclasspro account to be used any time in the future.

Registration/Anniversary Fee


An annual family registration/anniversary fee of $25 is due upon initial registration. 

Address/Contact Us


Pool location: Behind Congregation Beth Shalom, 1455 Elm Street, Napa CA

Website: www.makaiswimschool.com

Email: [email protected] – THE BEST WAY TO REACH US!

Phone/Text: 707.251.9200

Gate Code


The week before Lessons begin and after registration is complete you will be emailed the gate code to enter the

facility.

Communication


You MUST opt in the email and text option in your iclasspro account to receive important communication about your lessons or pool closures. iclasspro is our main form of communication. If you are not opted into email and/or texts, you will not receive any updates or communications from us.

Parking


All Makai clients must park on Elm Street, unless you use an ADA placard or have special needs. The Congregation

parking lot is reserved for Congregation Members only.

Entrance to Pool


The pool entrance is located behind the Congregation, past the parking lot. You must check in with the pool

attendant upon arrival for Swimming Lessons, Open Swim, and Camps. 

Checking in with Pool Attendant for Lessons and Open Swim

COVID-19 RESTRICTIONS

Adults AND children over 2 years old entering the facility must wear a face mask.

Swimmers must arrive in their swimsuit no more than 5 minutes prior to their Lesson or Open Swim reservation and will exit promptly after their designated swim time.

Upon entering the facility use the provided hand sanitizer and/or disinfection wipes where needed.

All guests will be assigned a seating/lounge area and will maintain the 6ft social distancing rules from Makai Staff

and other households.

Pool attendant will take the temperature of each guest with an infrared, no-touch thermometer and ask you the following:

- Have you or anyone in your household been ill with fever, chills, cough, or body aches in the past 14 days?

- Have you or anyone in your household traveled internationally in the last 14 days?

- Have you or anyone in your household traveled to a location in the United States where an increased incidence of 

COVID-19 has been reported in the last 14 days?

- Have you been told by a healthcare provider that you should self-quarantine due to a potential COVID-19 exposure or are you suspected of having COVID-19?


 If the answer to any of these questions is yes, the pool attendant will ask you to consider seeking medical advice and self-quarantine as well as implementing the appropriate facility action plan and you will not be allowed to enter the facility.

Swimming Lesson Check In


Students will receive a colored stamp and then wait with caregivers/parents until they are called to the pool by color of the stamp they received.

Spectators and Parents


Please maintain the 6ft social distancing rule and remain in your designated seating area.

1 parent/caregiver per student may enter the facility for lessons.


Please refrain from engaging with your child during their lesson, this confuses them on who is in charge and does not allow for trust to build between instructor and student. 

Sunscreen


If you choose to use sunscreen it must be applied at least 20 minutes prior to entrance of the pool. If you are unable to put sunscreen on within the 20 minute set in period, then the swimmer will need to swim without sunscreen. The sunscreen simply washes off in the pool if it hasn’t had the 20 minutes to set in. UV Shirts are suggested.

Shower


All swimmers must shower before entering the pool. Please maintain social distancing while waiting for shower. Consider bathing at home before lessons or your swim. 

Changing Rooms/Restrooms


Only one changing room will be open. Please use COVID-19 social distancing and mask wearing guidelines. 

The restrooms are now Family/Co-ed restrooms.

Only one family at a time is permitted in the restroom.

Hair


Swimmers with long hair must have their hair secured in a ponytail. Swim caps are recommended and may be purchased at the pool or through our website under the FAQ tab.

Diapers


All children in need of diapers must wear cloth/non-disposable diapers with elastic waist and leg bands with a secure fit. Disposable swim diapers only are not allowed but may be worn UNDER elastic diaper!

You may purchase cloth swim diapers at the pool .

Make-up Lessons


No make-up classes are offered. We are not able to offer our Trade/Reschedule System this year due to Covid-19 guidelines.

IF YOU PLAN ON TRAVELING DURING THE SESSION YOU MUST CLEAR WITH THE MANAGEMENT TO RESTART YOUR LESSONS. YOU MAY BE REQUIRED TO WAIT TO RETURN AFTER A 2 WEEK WAIT PERIOD.

Pool Closures


The pool will be closed for some of the following reasons: lightning/thunder, equipment failure, fecal matter,

lack of attendance, or any reason mandated by County Health Officials.

Opt-in to email and text in your iclasspro account to be informed of such closures.

Your account will be credited for lessons missed for any closures.

We will swim, rain or shine.

Photo and Video Release


Photos and/or videos taken by Makai Swim School may be used for advertising and social media purposes.

No personal information or names of clients will ever be released without expressed written notice.

Open Swim


Children 14 years of age and under must be accompanied by an adult.

Please note there is no lifeguard on duty.

Water Watcher Tags


ALL FAMILIES WILL RECEIVE A WATER WATCHER TAG AND WILL ADHERE TO THE WATER WATCHER

PROMISE:

Always stay within arms reach away from non-swimmers.

Actively watch your children when they are in or near any body of water.

In an emergency, remove all children from the water and call 911.

Keep your eyes on the water and your children.

Avoid distractions- NO CELL PHONES!

Give your Water Watcher Tag to another adult who agrees to actively watch your children if needed.

Extra COVID-19 SAFETY RULES AND GUIDELINES


Arrive in swimwear and ready to swim no more than 5 minutes before your session is to begin.

You will be assigned a specific deck/lounge space.

Adults must wear a mask when less than 6 ft away from any person not in your household.

Masks are not advised in the pool unless in the Parent Baby lessons.

Children and swimmers under 2 are not advised to wear masks.

Use provided hand sanitizer and disinfecting supplies before entering, while at, and upon leaving the facility.

One, co-ed changing room will be available.

Only one guest/family may use restrooms or shower at a time.

Be considerate of the personal space of other guests and use the pool space considering the 6ft social

distancing rule.

Pool toys may be brought from home but not shared with other guests or households.

Food consumption must be at your designated deck/lounging space and all garbage must be properly

placed in receptacles provided or taken home.

Snack Shack will be closed.