POLICIES

Tuition and Refunds

Payment is due before the first meeting of the session for participation in Lessons, Open Swim, and Camps.  All clients must have an iclasspro account in order to register. We accept credit/debit cards ONLY. Payments and tuitions are non-refundable. Dropped enrollments are only refundable if the class dropped is filled immediately, otherwise tuition is non-refundable. We will do our best to fill classes in a timely manner. If Makai Swim School cancels enrollment for any reason your account will be credited for the cancellation. Credits will post to your iclasspro account and may be used at a later date.

Registration/Anniversary Fee

An annual family registration / anniversary fee of $30 is due upon initial registration.

Address/Contact Us

Pool location: Behind Congregation Beth Shalom, 1455 Elm Street, Napa CA

Website: www.makaiswimschool.com

Email: [email protected] – THE BEST WAY TO REACH US!

Phone/Text: 707.251.9200

Gate Code

The week before Lessons begin and after registration is complete you will be emailed the gate code to enter the facility.

Communication

You MUST opt in to the email and text option in your iclasspro account to receive important communication about your lessons or pool closures. iclasspro is our main form of communication. If you are not opted into email and/or texts, you will not receive any updates or communications from us.

Parking

All Makai clients must park on Elm Street, unless you use an ADA placard or have special needs. The Congregation parking lot is reserved for Congregation Members only.

Entrance to Pool

The pool entrance is located behind the Congregation, past the parking lot. You must check in with the pool attendant upon arrival for Swimming Lessons, Open Swim, and Camps.

Swimming Lesson Check In

Students will receive a colored stamp on their hand and then must wait with caregivers / parents until they are called to the pool.

Spectators and Parents

Please refrain from engaging with your child during their lesson, this confuses them on who is in charge and does not allow for trust to build between instructor and student. If you feel you need to intervene, please check with the Deck Supervisor first.

Sunscreen

If you choose to use sunscreen it must be applied at least 20 minutes prior to entrance of the pool otherwise is simply washes off in the pool. If you are unable to put sunscreen on within the 20-minute set in period, then the swimmer will need to swim without sunscreen. UV Shirts are suggested.

Shower

All swimmers must rinse off in the showers at the pool before entering the pool.

Changing Rooms / Restrooms

Only one changing room will be open. The changing rooms are Family / Co-ed and individual stalls are provided.

Restrooms are designated Boys or Girls.

Hair

Swimmers with long hair must have their hair secured in a ponytail. Swim caps are recommended and may be purchased at the pool or through our website.

Diapers

ALL CHILDREN 3 AND UNDER are required to wear the Happy Swim Diaper with a disposable swimmer diaper, OR the New Happy Nappy DUO.

The New Happy Nappy Duo is designed to capture and kill the cryptosporidium bacteria which other diapers do not.

Fecal accidents in the pool will cause unhealthy water and will cause the pool to close for several hours. County Health Requirement.

Make-up Lessons

No make-up classes are offered. We do offer our Trade / Reschedule System. Please email us for the link.

[email protected]

Pool Closures

The pool will be closed for some of the following reasons: lightning/thunder, equipment failure, fecal matter, lack of attendance, or any reason mandated by County Health Officials.

Opt-in to email and text in your iclasspro account to be informed of such closures.

Your account will be credited for lessons, camps, or open swim appointments cancelled by Makai Swim School.

We will swim, rain or shine.

Photo and Video Release

Photos and / or videos taken by Makai Swim School may be used for advertising and social media purposes.

No personal information or names of clients will ever be released without expressed written notice.

Open Swim

Children 14 years of age and under must be accompanied by an adult.

Please note there is no lifeguard on duty.

Water Watcher Tags

ALL FAMILIES WILL RECEIVE A WATER WATCHER TAG AND WILL ADHERE TO THE WATER WATCHER

PROMISE:

Always stay within arm’s reach away from non-swimmers.

Actively watch your children when they are in or near any body of water.

In an emergency, remove all children from the water and call 911.

Keep your eyes on the water and your children.

Avoid distractions- NO CELL PHONES!

Give your Water Watcher Tag to another adult who agrees to actively watch your children if needed.

If you have any questions or concerns, we can be reached by phone or email;

Please call: 251.9200 - pool hours only

The Best way to reach us –  [email protected]