POLICIES

We are excited to welcome you to swim with us!

Please go over the policy information as it provides important information to ensure a safe and productive experience for you and your family.

2021 Policies

Tuition and Refunds


Payment is due before the first meeting of the session for participation in Lessons and/or Open Swim. All clients

must have an iclasspro account for registration purposes. We accept credit/debit cards ONLY. Payments and

tuition are non-refundable. Unused funds will be credited to your iclasspro account and may be used at a later date. 

30 day written notice is required to drop enrollment from a class. Your tuition will remain on your account until utilized at a later date.


COVID-19 related withdrawals will be refunded or credited to your iclasspro account to be used any time in the future.

Registration/Anniversary Fee


An annual family registration/anniversary fee of $25 is due upon initial registration. 

Address/Contact Us


Pool location: Behind Congregation Beth Shalom, 1455 Elm Street, Napa CA

Website: www.makaiswimschool.com

Email: [email protected] – THE BEST WAY TO REACH US!

Phone/Text: 707.251.9200

Gate Code


The week before Lessons begin and after registration is complete you will be emailed the gate code to enter the

facility.

Communication


You MUST opt in the email and text option in your iclasspro account to receive important communication about your lessons or pool closures. iclasspro is our main form of communication. If you are not opted into email and/or texts, you will not receive any updates or communications from us.

Parking


All Makai clients must park on Elm Street, unless you use an ADA placard or have special needs. The Congregation

parking lot is reserved for Congregation Members only.

Entrance to Pool


The pool entrance is located behind the Congregation, past the parking lot. You must check in with the pool

attendant upon arrival for Swimming Lessons, Open Swim, and Camps. 

Checking in with Pool Attendant for Lessons and Open Swim

COVID-19 RESTRICTIONS

Adults AND children over 2 years old entering the facility must wear a face mask if not vaccinated.

Swimmers must arrive in their swimsuit no more than 5 minutes prior to their Lesson or Open Swim reservation and will exit promptly after their designated swim time.

Upon entering the facility use the provided hand sanitizer and/or disinfection wipes where needed.

All guests will find a seating/lounge area and will maintain the 6ft social distancing rules from Makai Staff

and other households info vaccinated.


Swimming Lesson Check In


Students will receive a colored stamp and then wait with caregivers/parents until they are called to the pool by color of the stamp they received. 

Spectators and Parents


Please maintain the 6ft social distancing rule and remain in your designated seating area if not vaccinated.

2 parent/caregivers per student may enter the facility for lessons.


Please refrain from engaging with your child during their lesson, this confuses them on who is in charge and does not allow for trust to build between instructor and student. 

Sunscreen


If you choose to use sunscreen it must be applied at least 20 minutes prior to entrance of the pool. If you are unable to put sunscreen on within the 20 minute set in period, then the swimmer will need to swim without sunscreen. The sunscreen simply washes off in the pool if it hasn’t had the 20 minutes to set in. UV Shirts are suggested.

Shower


All swimmers must shower before entering the pool. Please maintain social distancing while waiting for shower. Consider bathing at home before lessons or your swim. 

Changing Rooms/Restrooms


Only one changing room will be open. Please use COVID-19 social distancing and mask wearing guidelines. 

The changing rooms are now Family/Co-ed and individual stalls are provided.


Restrooms are now designated Boys or Girls. 

Hair


Swimmers with long hair must have their hair secured in a ponytail. Swim caps are recommended and may be purchased at the pool or through our website under the FAQ tab.

Diapers 

ALL CHILDREN UNDER 3 and or not toilet trained are required to wear TWO DIAPERS.

A disposable SWIM DIAPER or Elastic Cloth Diaper underneath a

Happy Nappy.

Fecal accidents in the pool will cause unhealthy water and will cause the pool to close for several hours. County Health Requirement.



Make-up Lessons


No make-up classes are offered. We do offer our Trade/Reschedule System. Please emails for the link.

[email protected]

IF YOU PLAN ON TRAVELING DURING THE SESSION YOU MUST CLEAR WITH THE MANAGEMENT TO RESTART YOUR LESSONS. YOU MAY BE REQUIRED TO WAIT TO RETURN AFTER A 2 WEEK WAIT PERIOD.

Pool Closures


The pool will be closed for some of the following reasons: lightning/thunder, equipment failure, fecal matter,

lack of attendance, or any reason mandated by County Health Officials.

Opt-in to email and text in your iclasspro account to be informed of such closures.

Your account will be credited for lessons missed for any closures.

We will swim, rain or shine.

Photo and Video Release


Photos and/or videos taken by Makai Swim School may be used for advertising and social media purposes.

No personal information or names of clients will ever be released without expressed written notice.

Open Swim


Children 14 years of age and under must be accompanied by an adult.

Please note there is no lifeguard on duty.

Water Watcher Tags


ALL FAMILIES WILL RECEIVE A WATER WATCHER TAG AND WILL ADHERE TO THE WATER WATCHER

PROMISE:

Always stay within arms reach away from non-swimmers.

Actively watch your children when they are in or near any body of water.

In an emergency, remove all children from the water and call 911.

Keep your eyes on the water and your children.

Avoid distractions- NO CELL PHONES!

Give your Water Watcher Tag to another adult who agrees to actively watch your children if needed.

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